AI-assisted support
When available, the support Messenger may first connect you with Fin, Introd’s AI support assistant. Fin uses approved Introd support content and the details you choose to share to answer common questions about using Introd. Fin is an AI system, not a person, and its answers can be incomplete or incorrect. The Messenger loads only after you allow optional cookies. That choice also controls consent-based traffic measurement on Introd sites. Use Cookie settings beside the Support button, or the Cookie settings link in the footer, to change your choice at any time. Global Privacy Control and Do Not Track keep Messenger and optional measurement disabled; email support remains available. Fin can help you find relevant documentation, explain common supported workflows, and collect context for our support team. It does not replace confirmation from a human teammate for account-specific changes, security or privacy matters, billing disputes, or commitments from Introd. The support assistant is separate from Introd’s relationship copilot and customer-connected Intercom conversation data.Ask for a person
You can ask Fin to connect you with a person at any time. When human assistance is needed, the conversation and the context you provided can be handed to an Introd support teammate. You can also use the support email listed on this page.Share information safely
Messages and details you send through chat are used to provide support and may be available to Introd support teammates and service providers that operate our support tools. Share only what is needed to resolve your request. Do not send passwords, authentication codes, payment details, access tokens, or private relationship, contact, calendar, or message content. For more information about how Introd handles personal information, see the Privacy Policy.Include this context
To help the team reproduce the issue, include:- the page or workflow you were using;
- the approximate time and your time zone;
- the visible error or status text;
- the browser and extension version, when the issue involves LinkedIn sync;
- whether retrying changed the result; and
- the documentation page you followed, if one was involved.
Security and privacy contacts
You can also review the live Privacy Policy and Terms of Service. Report security concerns to [email protected].
Before contacting support
- Confirm you are signed in at app.getintrod.ai.
- Refresh the page once.
- For extension issues, keep LinkedIn open and review Chrome extension troubleshooting.
- For missing or weak paths, review View paths.