Skip to main content
These are the questions most likely to come up during onboarding, graph activation, and daily use.

​
Why do I not see warm paths?

Usually because the graph does not have enough verified first-degree coverage or communication evidence yet. Complete LinkedIn sync first, then connect Google or Microsoft evidence sources if available.

​
Why do I need LinkedIn?

LinkedIn is the fastest way to establish first-degree graph coverage. Without it, Introd has a harder time knowing who is directly reachable.

​
How are connector rankings calculated?

Connector ranking should combine trust, freshness, outcome history, relationship strength, and context fit. It is not just a shortest-path calculation.

​
How is TrustRank calculated?

TrustRank reflects the credibility of a route based on evidence, not only network distance. Low evidence should produce low confidence.

​
How do I disconnect integrations?

Use the dashboard integration surfaces to disconnect the provider. If you are also using the Chrome extension, remember that clearing local browser data is separate from server-side disconnect.