Troubleshooting

Last verified against current extension error and status handling on August 11, 2026.

Common issues

What you see	Meaning	Recovery
Connection error	The popup could not reach Introd or initialize	Choose Retry; if it continues, reload the extension from chrome://extensions
Extension not detected	Introd cannot see the build in this Chrome profile	Enable and reload the supplied build, then refresh Network Setup
Finish sign in	The Introd authentication tab has not completed	Finish the opened flow, reopen the popup, then choose I finished signing in
LinkedIn login required	LinkedIn is not signed in in this Chrome profile	Open LinkedIn, sign in, and retry
Sync paused	The run has a saved checkpoint	Choose Resume Sync
Retrying	LinkedIn has not rendered additional rows	Automatic background resume can retry; choose Pause Sync if you do not want it to continue
Partial	Imported records were saved, but the visible total was not reached	Automatic background resume can retry; otherwise pause or resume explicitly
Sync needs attention	The run failed	Read the displayed error, refresh LinkedIn, then retry
Zero imported while LinkedIn shows connections	The extension could not read visible connection rows	Refresh LinkedIn, confirm the connections page loads, and retry
No path context on a profile	The page is unsupported, evidence is missing, or sync is incomplete	Open a LinkedIn person or company profile, complete sync, and refresh

Verify the browser profile

Introd and LinkedIn must be signed in in the same Chrome profile that contains the extension. A private window or second Chrome profile has separate cookies and extension state.

Stop an automatic retry

Closing the LinkedIn connections tab does not reliably stop an incomplete import. The extension can recreate or reuse an inactive tab on its next background-resume check.

Open the extension popup.
Choose Pause Sync.
Confirm the visible state is Sync paused.

Pause stops the full-network run. It does not stop contextual identity capture while you browse other LinkedIn pages. Disable Introd in chrome://extensions when you need all extension page processing to stop.

Reset browser-local extension state

Use this only when normal retry and sign-in recovery fail:

Open the extension popup.
Open Settings with the gear icon.
In Danger zone, find Clear local extension data.
Choose Clear local data.
Confirm the prompt.
Reconnect Introd and LinkedIn.

This action clears browser-local auth state, settings, sync caches, queued signals, and diagnostics. It does not delete server-side relationship data, and reinitialization restores default-on capture settings. It also does not guarantee that an already-running page crawler stops immediately; disable the extension in Chrome when you need its page code to stop.

Before requesting help

Collect:

extension version from Settings
Chrome version
exact visible status and error text
whether LinkedIn and Introd are signed in in the same Chrome profile
imported count and visible total, if shown
approximate time of the failure

Email those details to [email protected]. Never include a password, OAuth code, access token, browser cookie, or extension package.

​Common issues

​Verify the browser profile

​Stop an automatic retry

​Reset browser-local extension state

​Before requesting help

Common issues

Verify the browser profile

Stop an automatic retry

Reset browser-local extension state

Before requesting help