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Common issues

SymptomLikely causeWhat to do
Popup says LinkedIn login is requiredThe browser session is not active on LinkedInOpen LinkedIn and confirm you are signed in before retrying
Sync stalls after partial progressLinkedIn has not rendered more rows yet or the API asked the extension to paceKeep the connections tab open, wait, then retry or resume
Sync finishes but coverage still looks weakNot enough first-degree rows or communication evidence exists yetRun another sync and connect Google or Microsoft data
OAuth returns but the extension still looks signed outCallback bridge did not complete cleanlyRe-open the popup and retry the sign-in flow
Warm path context does not appear on profile pagesNo imported graph coverage exists yet for that user or targetComplete at least one sync and refresh the LinkedIn page

If issues keep happening

  • remove and reinstall the extension
  • sign out and back into LinkedIn in the same browser profile
  • reconnect the extension to Introd
  • rerun a sync with the LinkedIn connections page open