> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getintrod.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with Introd while sharing only the diagnostic context needed to investigate.

For product or account help, email [help@getintrod.ai](mailto:help@getintrod.ai).

## AI-assisted support

When available, the support Messenger may first connect you with **Fin, Introd's AI support
assistant**. Fin uses approved Introd support content and the details you choose to share to answer
common questions about using Introd. Fin is an AI system, not a person, and its answers can be
incomplete or incorrect.

The Messenger loads only after you allow optional cookies. That choice also controls consent-based
traffic measurement on Introd sites. Use **Cookie settings** beside the Support button, or the Cookie
settings link in the footer, to change your choice at any time. Global Privacy Control and Do Not
Track keep Messenger and optional measurement disabled; email support remains available.

Fin can help you find relevant documentation, explain common supported workflows, and collect
context for our support team. It does not replace confirmation from a human teammate for
account-specific changes, security or privacy matters, billing disputes, or commitments from Introd.
The support assistant is separate from Introd's relationship copilot and customer-connected Intercom
conversation data.

### Ask for a person

You can ask Fin to connect you with a person at any time. When human assistance is needed, the
conversation and the context you provided can be handed to an Introd support teammate. You can also
use the support email listed on this page.

### Share information safely

Messages and details you send through chat are used to provide support and may be available to Introd
support teammates and service providers that operate our support tools. Share only what is needed to
resolve your request. Do not send passwords, authentication codes, payment details, access tokens, or
private relationship, contact, calendar, or message content.

For more information about how Introd handles personal information, see the
[Privacy Policy](https://getintrod.ai/legal/privacy).

## Include this context

To help the team reproduce the issue, include:

* the page or workflow you were using;
* the approximate time and your time zone;
* the visible error or status text;
* the browser and extension version, when the issue involves LinkedIn sync;
* whether retrying changed the result; and
* the documentation page you followed, if one was involved.

Do not send passwords, session cookies, OAuth codes, access tokens, private keys, payment details, or
full exports of relationship data. Remove sensitive values from screenshots or logs.

## Security and privacy contacts

| Topic                       | Contact                                               |
| --------------------------- | ----------------------------------------------------- |
| Security concern            | [security@getintrod.ai](mailto:security@getintrod.ai) |
| Privacy or deletion request | [privacy@getintrod.ai](mailto:privacy@getintrod.ai)   |
| Legal question              | [legal@getintrod.ai](mailto:legal@getintrod.ai)       |

You can also review the live [Privacy Policy](https://getintrod.ai/legal/privacy) and [Terms of Service](https://getintrod.ai/legal/terms). Report security concerns to [security@getintrod.ai](mailto:security@getintrod.ai).

## Before contacting support

1. Confirm you are signed in at [app.getintrod.ai](https://app.getintrod.ai).
2. Refresh the page once.
3. For extension issues, keep LinkedIn open and review [Chrome extension troubleshooting](/chrome-extension/troubleshooting).
4. For missing or weak paths, review [View paths](/people/view-paths).