> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getintrod.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Deletion and Privacy Requests

> Choose the correct action to disconnect a provider, clear extension data, or request deletion of Introd data.

Disconnecting a provider, clearing an extension installation, and deleting an Introd account have different effects.

> Last verified against current application, extension, API, and Privacy Policy source on August 11, 2026.

<Note>
  This page explains current product behavior, not legal advice. See the [Privacy Policy](https://getintrod.ai/legal/privacy) for the governing retention and rights terms.
</Note>

## Choose the action

| Your goal                            | Action                                                    | What remains                                                                                                       |
| ------------------------------------ | --------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ |
| Stop future Google or Microsoft sync | Disconnect the provider in Introd                         | Previously imported Introd records remain                                                                          |
| Clear one extension installation     | Clear local extension data                                | Server-side Introd data and provider connections remain; default-on capture settings return after reinitialization |
| Start deletion from the product      | Use the account deletion control                          | The app starts deletion of dashboard-owned records; the current UI does not provide a completion receipt           |
| Make a complete privacy request      | Email [privacy@getintrod.ai](mailto:privacy@getintrod.ai) | Records allowed or required by the Privacy Policy can remain for the stated period                                 |

## Disconnect Google Workspace or Microsoft 365

1. Open [Integrations](https://app.getintrod.ai/settings/integrations).
2. Open the connected provider card.
3. Choose **Disconnect**.
4. Confirm the dialog.

**Expected result:** Introd clears the stored connection tokens and future sync jobs stop. The confirmation states that imported Introd records are preserved.

To revoke consent at the provider, also use the Google or Microsoft account's connected-app controls.

## Clear extension-local data

1. Open the Introd extension.
2. Open Settings.
3. In **Danger zone**, find **Clear local extension data**.
4. Choose **Clear local data** and confirm.

**Expected result:** the extension removes browser-local auth state, settings, caches, queued signals, and diagnostics for that installation and returns to setup. Server data is not deleted. Reinitialization restores the build's default-on capture settings.

This action does not guarantee that an already-running LinkedIn page crawler stops immediately. Disable Introd in `chrome://extensions` when you need its code to stop running on LinkedIn pages.

## Start account deletion

1. Open [Settings](https://app.getintrod.ai/settings).
2. Locate the account deletion control.
3. Review and confirm the action.

**Expected result:** the current app starts deletion of dashboard-owned product records and signs you out. Its confirmation message indicates that deletion started; it is not proof that every applicable account, graph, backup, or provider record has finished deletion.

For complete scope or confirmation, continue with a privacy request.

## Submit a privacy request

Email [privacy@getintrod.ai](mailto:privacy@getintrod.ai) from the address associated with your Introd account. Include:

* the account email
* the request type, such as access, correction, or deletion
* any connected provider or extension installation relevant to the request
* enough non-secret context to identify the affected records

Do not include passwords, OAuth codes, access tokens, or extension files. Introd may request additional information to verify the account before fulfilling the request.

The current [Privacy Policy](https://getintrod.ai/legal/privacy) states that deletion or anonymization is completed within 30 days, subject to records retained for legal, fraud-prevention, security, or other stated obligations. It also states that backups are purged on a rolling 35-day cycle.

## Failure states

| What you see                                          | Next step                                                                                                         |
| ----------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------- |
| Provider says Disconnected but imported people remain | This is the documented disconnect result; submit a privacy request if deletion is required                        |
| Extension setup returns after local clear             | Sign in again only if you intend to reconnect that installation                                                   |
| Account deletion signs you out without a receipt      | Email [privacy@getintrod.ai](mailto:privacy@getintrod.ai) for scope or status confirmation                        |
| You cannot access the account                         | Email [privacy@getintrod.ai](mailto:privacy@getintrod.ai) from the account address and explain the access problem |
| You do not receive a response                         | Retry the privacy address and include the original request date; do not resend secrets                            |