> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getintrod.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Recover from the extension's current authentication, detection, sync, and profile-context failures.

> Last verified against current extension error and status handling on August 11, 2026.

## Common issues

| What you see                                   | Meaning                                                             | Recovery                                                                                       |
| ---------------------------------------------- | ------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------- |
| Connection error                               | The popup could not reach Introd or initialize                      | Choose **Retry**; if it continues, reload the extension from chrome://extensions               |
| Extension not detected                         | Introd cannot see the build in this Chrome profile                  | Enable and reload the supplied build, then refresh Network Setup                               |
| Finish sign in                                 | The Introd authentication tab has not completed                     | Finish the opened flow, reopen the popup, then choose **I finished signing in**                |
| LinkedIn login required                        | LinkedIn is not signed in in this Chrome profile                    | Open LinkedIn, sign in, and retry                                                              |
| Sync paused                                    | The run has a saved checkpoint                                      | Choose **Resume Sync**                                                                         |
| Retrying                                       | LinkedIn has not rendered additional rows                           | Automatic background resume can retry; choose **Pause Sync** if you do not want it to continue |
| Partial                                        | Imported records were saved, but the visible total was not reached  | Automatic background resume can retry; otherwise pause or resume explicitly                    |
| Sync needs attention                           | The run failed                                                      | Read the displayed error, refresh LinkedIn, then retry                                         |
| Zero imported while LinkedIn shows connections | The extension could not read visible connection rows                | Refresh LinkedIn, confirm the connections page loads, and retry                                |
| No path context on a profile                   | The page is unsupported, evidence is missing, or sync is incomplete | Open a LinkedIn person or company profile, complete sync, and refresh                          |

## Verify the browser profile

Introd and LinkedIn must be signed in in the same Chrome profile that contains the extension. A private window or second Chrome profile has separate cookies and extension state.

## Stop an automatic retry

Closing the LinkedIn connections tab does not reliably stop an incomplete import. The extension can recreate or reuse an inactive tab on its next background-resume check.

1. Open the extension popup.
2. Choose **Pause Sync**.
3. Confirm the visible state is **Sync paused**.

Pause stops the full-network run. It does not stop contextual identity capture while you browse other LinkedIn pages. Disable Introd in `chrome://extensions` when you need all extension page processing to stop.

## Reset browser-local extension state

Use this only when normal retry and sign-in recovery fail:

1. Open the extension popup.
2. Open Settings with the gear icon.
3. In **Danger zone**, find **Clear local extension data**.
4. Choose **Clear local data**.
5. Confirm the prompt.
6. Reconnect Introd and LinkedIn.

This action clears browser-local auth state, settings, sync caches, queued signals, and diagnostics. It does not delete server-side relationship data, and reinitialization restores default-on capture settings. It also does not guarantee that an already-running page crawler stops immediately; disable the extension in Chrome when you need its page code to stop.

## Before requesting help

Collect:

* extension version from Settings
* Chrome version
* exact visible status and error text
* whether LinkedIn and Introd are signed in in the same Chrome profile
* imported count and visible total, if shown
* approximate time of the failure

Email those details to [help@getintrod.ai](mailto:help@getintrod.ai).

Never include a password, OAuth code, access token, browser cookie, or extension package.